Unboxed #6 - It Doesn't Have to Be Crazy at Work
A book by Jason Fried and David Heinemeier Hansson
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“It’s crazy at work.” How often have you heard that? Or said it yourself? Probably too often. For many, “it’s crazy at work” has become their normal. But why's that?
At the root is an onslaught of physical and virtual real-time distractions slicing workdays into a series of fleeting work moments.
Tie that together with a trend of over-collaboration, plus an unhealthy obsession with growth at any cost, and you’ve got the building blocks for an anxious, crazy mess.
It’s no wonder people are working longer, earlier, later, on weekends, and whenever they have a spare moment. People can’t get work done at work anymore.
Work claws away at life. Life has become work’s leftovers. The doggy bag. The remnants. The scraps.
That’s just not OK. It’s unacceptable.
What’s worse is that long hours, excessive busyness, and lack of sleep have become a badge of honor for many people these days. Sustained exhaustion is not a badge of honor, it’s a mark of stupidity. Companies that force their crew into this bargain are cooking up dumb at their employees’ expense.
And it’s not just about organizations — individuals, contractors, and solopreneurs are burning themselves out the very same way.
You’d think with all the hours people are putting in, and all the promises of tech’s flavor of the month, the load would be lessening. It’s not. It’s getting heavier.
But the thing is, there’s no more work to be done all of the sudden. The problem is there’s hardly any uninterrupted, dedicated time to do it.
Working more but getting less done? It doesn’t add up. But it does — it adds up to a majority of time wasted on things that don’t matter.
Many modern companies seem to be great at one thing: wasting. Wasting time, attention, money, energy.
Out of the 60, 70, 80 hours a week many are expected to pour into work, how many of those hours are really spent on the work itself? And how many are tossed away in meetings, lost to distraction, and withered away by inefficient business practices? The bulk.
The answer isn’t more hours, it’s less bullshit. Less waste, not more production. And far fewer things that induce distraction, always-on anxiety, and stress.
Stress is an infection passed down from organization to employee, from employee to employee, and then from employee to customer. And it’s becoming resistant to traditional treatments. The same old medicine is only making it worse.
And remember, stress can not be contained. It never stops at the edge of work. It always bleeds into life. It infects your relationships with your friends, your family, and your kids.
The promises keep coming. More time management hacks. More ways to communicate. More information is spread across separate platforms and disparate places. New demands to pay attention to more and more real-time conversations happening all the time at work. Faster and faster, for what? Panaceas left and right. Snake oil.
On-demand is for movies, TV shows, and podcasts, not for you. Your time isn’t an episode recalled when someone wants it at 10 pm on a Saturday night, or every few minutes in the collection of conveyor belt chat room conversations you’re supposed to be following all day long.
If it’s constantly crazy at work, we have two words for you: Fuck that. And two more: Enough already.
At the heart of it all is an unhealthy obsession with rapid growth. Towering, unrealistic expectations drag people down.
It’s time for companies to stop asking their employees to breathlessly chase ever-higher, ever-more artificial targets set by ego, not need. It’s time to stop celebrating this way of working.
Creators of Basecamp - Jason Fried and David Heinemeier Hansson, have written this book called “It Doesn't Have to Be Crazy at Work“.
Over the last 18 years, they’ve been working on making Basecamp a calm company. One that isn’t fueled by stress, or ASAP, rushing, late nights, all-nighter crunches, impossible promises, high turnover, over-collaboration, consistently missed deadlines, projects that never seem to end, or manufactured busywork, or incorrect assumptions that lead to systemic institutional anxiety.
No growth-at-all-costs. No constant, churning false busyness. No ego-driven decisions. No hair on fire. - this is incredible stuff, right?
And yet they’ve been profitable every year since the beginning. They’ve kept their company intentionally small - they believe small is a key to calm.
As a tech company, they’re supposed to be playing the hustle game in Silicon Valley, but they’re blissfully far away in Chicago with employees working remotely in 30 different towns around the world.
They each put in about 40 hours a week most of the year, and just 32-hour four-day weeks in the summer. They send people on month-long sabbaticals every three years. They not only pay for people’s vacation time, but we pay for the actual vacation too.
No, not 9 pm Wednesday night. It can wait until 9 am Thursday morning. No, not Sunday. Monday.
Walk into Basecamps’ office and it feels more like a library and less like a chaotic kitchen. Noise and movement are not indicators of activity and progress - they’re just indicators of noise and movement.
They’re in one of the most competitive industries in the world i.e. Software and IT - an industry dominated by giants and frequent upstarts backed by hundreds of millions of dollars in VC money. But they’ve taken zero. Where does their money come from? Their esteemed customers. Customers buy what Basecamp is selling and the team treats their customers exceptionally well. We are free to call them old-fashioned and they are okay with that :-)
Their benefits are focused on getting people out of the office, not enticing them to stay longer. Fresh fruits and veggies are delivered to people’s houses, not the kitchen at work. Want to learn to play the guitar in your own time? They’ll gladly support you and pay for that too.
They’ll pay for you to get a massage, but they won’t bring the masseuse to the office. Loosening up for 60 minutes only to tense back up hunched over your desk is faux relaxation. No “stay here” signals. Everything’s about wrapping up your reasonable day, going home, and living your life.
Are there occasionally stressful moments? Sure - such is life. Is every day peachy? Of course not - they’d be lying if they said it was. But they do their best to make sure those are the exceptions. On balance, they’re calm - by choice, by practice. They’re intentional about it. They’ve made different decisions than the rest.
They’ve designed our company differently. They’re here to tell us about it and show us how we can do it. There’s a path. We’ve got to want it, but if we do we’ll realize it’s much nicer over here. We can have calm company too.
This book points out the diseases plaguing modern workplaces and work methods. It calls out false cures and pushes back against ritualistic time-sucks that have infected the way people work these days. These guys have a prescription to make it better.
Chaos should not be the natural state at work. Anxiety isn’t a prerequisite for progress. Sitting in meetings all day isn’t required for success. These are all perversions of work — side effects of broken models and follow-the-lemming-off-the-cliff worst practices. Step aside and let the suckers jump.
Calm is profitability.
Calm is protecting people’s time and attention.
Calm is reasonable expectations.
Calm is about 40 hours of work a week.
Calm is ample time off.
Calm is smaller.
Calm is a visible horizon.
Calm is meetings as a last resort.
Calm is contextual communication.
Calm is asynchronous first, real-time second.
Calm is more independence, less interdependence.
Calm is about sustainable practices that can run for the long term.
Below are the links to buy/read this book and by the end of the book, you’ll understand it all.
Amazon - https://www.amazon.com/Doesnt-Have-Be-Crazy-Work/dp/0062874780/
iBooks - https://itunes.apple.com/us/book/it-doesnt-have-to-be-crazy-at-work/id1350572012
Once you read it, please let me know your views on the same, I would be awaiting to hear more from you guys :-)
That’s it for today :-)
Hope each of you has a great start to your day. I’ll talk to everyone tomorrow.
— Amit
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